Today’s enterprise has an ever-expanding mobile workforce and increasingly sophisticated, connected assets. In the event of unforeseen circumstances, crises and emergencies, communication becomes more critical than ever.
Yet, experience shows that typically more than 50 percent of businesses without an effective crisis management solution will ultimately fail following a major disruption.
Do you have the ability to determine in real-time the exact location of all your employees and message them appropriately in the event of a crisis? By proximity-enabling your mobile apps, you can use business rules, integrated notifications and automation to rapidly modify business functions, get relevant safety information to employees, and protect systems and operations during an emergency.
First, log onto the SenseTM Console, to see where people are located, define danger and safe zones on-the-fly, and deliver appropriate instructions guiding everyone to safety.
After logging onto the SenseTM Console, you want to know how many people are in the dangerous area. To do this, click on the Reporting tab, which is located on the top left side of the screen. After clicking the Reporting tab , move the cursor to the left side of the screen, where you are provided with three options: Active Device Report, Heatmap, and Messaging Report. For a quick understanding of where people are, click on the second option: Heatmap.
After reviewing the distribution of people in the affected area, check the active devices on your campus to get a general sense of how many students versus professors and staff are on campus, especially in or near the affected area. Move the cursor to the top left of the screen and click on the Devices tab. This will show you all the active devices or people who are on campus.
Now you’re oriented. Check whether the affected area is already tracked by Sixgill SenseTM. You’ll see all the landmarks that you’ve created to catalog buildings and track assets on campus. To do this - you will move your cursor to the top left of the screen and click on the Landmarks tab. This will generate a list of all the landmarks that were previously created for the buildings and assets on and off your campus. You know the gas leak is in a classroom area, so from this list, click a landmark called “Academic Buildings”, which inventories all the major buildings and areas on campus.
You see that the risk area extends beyond a single building and the open spaces between buildings are not included in any pre-defined landmark in SenseTM. You can best manage this crisis if you can define a landmark or perimeter that allows you to track all movements in the danger zone in the same way. Don’t worry! In seconds, you can create a new landmark that outlines the complete zone of risk.
To create a new landmark, move the cursor over to the top right side of the screen, and click on “Add Landmark”. Then find the affected buildings and move the cursor to the top middle of the screen and click on the polygon shape. Use the polygon tool to draw a perimeter over the targeted buildings and surrounding areas corresponding to the zone of danger. Once you have done this, you can move down to the mid screen, where there is an option to name the landmark. For simplicity sake, we can name your landmark – “Prohibited Zone”.
Now that you’ve created the Prohibited Zone landmark, use Sense to isolate the people in it and send them appropriate instructions. Move your cursor to the top left side of the screen, and click on Devices. Then move your cursor to the right side of the screen, and click on the tab called Actions. A drop down menu will appear, where you will click on Send Message.
Make sure you’re targeting the right people. Start with professors in the Prohibited Zone, so they can route their students to safety. After you click on Send Message, a screen will appear, where you’ll mark Professor under the Attributes section as well as mark Prohibited Zone under the Landmark section.
Once you’re done specifying where and who the message should be sent, scroll down, this is where you can draft a tailored message to professors who are in the Prohibited Zone. After you’re done, click Send, and your instructions will be sent to all the affected professors in the Prohibited Zone, but not to anyone else.
This message will appear on the mobile phones of professors who are in the Prohibited Zone.
After you’re done sending the custom message to professors in the Prohibited Zone, shift your focus to students who are in the area. Send them a message to inform them of the incident and route them to safety. Go back to Devices, click on Actions, and then click on Send Message. Repeat the same steps to specify who will get your message. In this particular case, instead of Professor, under Attributes you will click on Student. And similar to the message to professors, you will click on Prohibited Zone for the Landmark.
Once you’re done specifying where the message should be sent. Scroll down, this is where you can craft a custom message to students who are in the Prohibited Zone. After you’re done, click Send.
The students who are in the Prohibited Zone will see your message on their mobile phones.
Now that you’ve informed everyone in the Prohibited Zone, make sure that anyone entering within a 300 meter radius of it will be routed elsewhere. Create another landmark that covers a 300 meter radius from the center of the Prohibited Zone. Click on the Landmark tab again, and move your cursor to the top center, and click on the circle polygon. Create a circle polygon around the center of the Prohibited Zone. You can name this landmark Risk Zone.
After naming the new landmark, create a rule which will send a pre-determined message to anyone who enters the 300 meter radius of the Risk Zone, instructing them to stay away. On the same page, you can scroll down to specify who and where the message is going. In our case, send the message to anyone who enters the designated area. So click Risk Zone under Triggered Landmarks and send your message to both students or professors. So you will click Professor and Student under Attributes. After you are done, scroll down and click Save Event.
Now you are done saving your landmark, craft a message to the professors or students on campus but outside the area to warn them away from the 300 meter radius of the Risk Zone. Once this is done, write a separate message for everyone else in the campus community who is offsite but could potentially enter the Risk Zone when returning to campus. Move your cursor up to the top right corner, and click on Actions and then click on Send Message. A window will pop open, where you can craft a custom message.
Those who will potentially enter the danger zone will get the following message on their smart phones.
After the emergency has passed, review how many messages you have sent. This will tell you how many people were in direct proximity with this emergency. Move your cursor up to the top of the screen and click on Reporting tab. Then, move your cursor to the left side of the screen and click on Messaging Report. This will show you who got which messages, when, and how many people got each one – and whether they read it.